We are here for you, every step of the way

Buying something for your bed should feel as comfortable as the bed itself. That is the standard we hold ourselves to, and this page is our plain-spoken guide to how we take care of you before, during, and after your order. We have tried to keep it free of jargon and full of answers. If anything here leaves you with a question, our Contact Us page is the fastest way to reach a real person, and we will get back to you within one business day.

Our promise of care

Real people, real answers

We are not a giant, anonymous call center. When you reach out, you are talking to a small team that knows the product inside and out, because most of us sleep with one every night. Whether you need help deciding which size fits your bed, a hand setting it up the first time, or a straight answer about returns, we will give you one. We would rather tell you the truth and help you get it right than send you a scripted reply that leaves you more confused.

We respond quickly

Our goal is to reply to every message within one business day. Most of the time it is faster. If your question is urgent or something is wrong with your order, we treat it with the priority it deserves and work to resolve it as quickly as we can.

We stand behind what we sell

If something arrives damaged, we make it right — that is non-negotiable. If something does not work as we described, we make it right too. And if you simply change your mind, our sixty-day return window is there for you. Our job is not to make you keep a product you do not love; our job is to make sure you end up with a good night's sleep, even if that means a return.

Ordering and payment

Placing your order

Ordering is straightforward. Add what you need to your cart, check out securely, and you are done. We will confirm your order by email right away, and you can follow it from our workshop to your door with the tracking we send you once your package ships.

What we accept

We take all the major credit cards as well as common digital payment options. All transactions are processed securely, and we never see or store your full payment details. Your checkout is protected by industry-standard encryption, the same kind used by banks.

Currency

All prices are shown in US dollars. That is the price you pay, and it already includes shipping and any duties or customs charges for international orders. There are no last-minute surprises at checkout.

Shipping and delivery

How fast we ship

We dispatch orders within one to three business days. If you order on a business day before our cutoff, your package is usually on its way quickly, and we will send you a tracking number so you can watch it move.

How long delivery takes

Delivery typically takes between six and twelve business days once your order is on its way. This includes time in transit and any handling along the route. We know waiting can feel long when you are excited, so we keep tracking transparent and our team ready to look into anything that seems stuck.

Free shipping, everywhere

We offer free shipping worldwide with no minimum order. And for international orders, any duties or customs are included in the price you already paid. No surprise fees when your package arrives — just your order, at your door.

Returns, exchanges, and refunds

Our sixty-day window

You have sixty days from the date of delivery to decide whether the product is right for you. We want you to really try it — sleep with it through real nights. If it is not the improvement you hoped for, you can send it back within that window, and we will make it easy.

How a return works

Start by reaching out to us through our Contact Us page. We will send you the return instructions and the details you need. Pack the item securely, send it back, and once it arrives with us we will process your refund within five to ten business days.

Refund timing

Refunds are issued to your original payment method within five to ten business days after your return arrives at our facility. Depending on your bank or card provider, it may take a little extra time to appear on your statement, but you will not be left waiting on us.

Exchanges

If you would like a different size or a different item, the quickest path is to return the original within your window and place a new order, so the replacement is not delayed while the first one travels back to us.

Care and maintenance

Keeping it working

Your sleep system is built to be low-maintenance. Wipe it down occasionally, keep the air intake clear, and follow the short care notes in your box. We have designed everything to be easy to clean and to need very little from you, so the product stays dependable for years.

Troubleshooting at home

If something seems off, most issues have a simple fix, and our team can usually walk you through it in one short conversation. Before you consider a return for a technical hiccup, give us a chance to help — nine times out of ten we can get you sorted in a few minutes and save you the trouble of packing it up.

Questions are welcome

This page covers the common ground, but every situation is a little different, and we like the questions that make us think. If there is anything at all you want to check — a detail about your order, a question about the product, or just a thought you want to share — reach out on our Contact Us page. We will take it from there, and we will be happy to help.